Here is a summary of frequently asked questions. Instructions for using My Page are also included.
Q:
I would like to place an order on behalf of someone else.
A:
Orders are accepted from the account holder in principle. If you wish to place an order on behalf of someone, it can be accepted via FAX.
Q:
Is the administrative shipping fee the same nationwide, even for large orders?
A:
Administrative shipping fees for Okinawa and remote islands are ¥1,200 per unit, Hokkaido is ¥1,000 per unit, and all other regions are ¥850 per unit.
If your order results in multiple shipments, additional administrative shipping fees will apply.
For international shipments, actual costs will be charged.
If your order results in multiple shipments, additional administrative shipping fees will apply.
For international shipments, actual costs will be charged.
【Changes & Suspension】
Q:
How do I make changes?
A:
Please submit changes through My Page or by FAX using the designated form before the deadline.
The deadline can be confirmed on the "AS (Product/Delivery/Payment) Change" screen in My Page.
The deadline can be confirmed on the "AS (Product/Delivery/Payment) Change" screen in My Page.
Q:
How do I suspend my delivery?
A:
Please submit the designated form by FAX before the deadline.
Please note that deadlines vary depending on the payment method.
For cash on delivery or credit card payment: by the designated deadline. The deadline can be confirmed on the "AS (Product/Delivery/Payment) Change" screen in My Page.
For direct debit payment: by the 5th of the previous month.
Please note that deadlines vary depending on the payment method.
For cash on delivery or credit card payment: by the designated deadline. The deadline can be confirmed on the "AS (Product/Delivery/Payment) Change" screen in My Page.
For direct debit payment: by the 5th of the previous month.
Q:
Will I be withdrawn if I suspend?
A:
Suspending autoship will not result in withdrawal. However, no bonus will be generated for the suspended month.
Also, suspending will result in loss of World Member rights. *Effective from December 2020.
Furthermore, if you suspend for 3 consecutive months or do not receive your regular delivery, your bonus eligibility will be lost and regular delivery cannot be resumed.
Also, suspending will result in loss of World Member rights. *Effective from December 2020.
Furthermore, if you suspend for 3 consecutive months or do not receive your regular delivery, your bonus eligibility will be lost and regular delivery cannot be resumed.
【About Payment】
Q:
What payment methods are available?
A:
Autoship can be paid by cash on delivery, credit card, or direct debit. Advance bank transfer is only available for initial purchases and non-regular orders.
Q:
What is a payment error or failed direct debit?
A:
It means payment has not been completed for some reason. The reason for the error cannot be identified by us due to personal information protection. Please contact your card company or financial institution.
You can re-process payment by clicking "Details here" displayed in "INFORMATION Your Notifications".
*Re-payment for autoship is only available by credit card or cash on delivery. Bank transfer is not accepted.
*If you request us to handle it, a fee of ¥800 will be included in the shipment.
You can re-process payment by clicking "Details here" displayed in "INFORMATION Your Notifications".
*Re-payment for autoship is only available by credit card or cash on delivery. Bank transfer is not accepted.
*If you request us to handle it, a fee of ¥800 will be included in the shipment.
Q:
When will my credit card be charged?
A:
It varies depending on the card you use, so we are unable to confirm this. Please contact your card company directly.
Q:
Will I be notified of payment errors or failed direct debits?
A:
We are unable to contact each member individually. Please check "INFORMATION Your Notifications" at the top of My Page and complete re-payment by the 25th of the month.
【About Shipping】
Q:
When will the regular delivery arrive?
A:
It starts approximately one month after the company processing date. For end-of-month registrations, shipments are made around the 15th of each month.
Q:
My product hasn't arrived
A:
You can check the delivery status of your order from the "Purchase History" on My Page.
*Products may not be shipped in case of payment errors or failed direct debits.
*Products may not be shipped in case of payment errors or failed direct debits.
Q:
Can I have autoship products and non-regular products shipped together? Will there be additional shipping charges?
A:
When ordering on the website, please check "Bundle with Regular Delivery" when selecting the delivery destination.
It will be bundled with your next autoship shipment. You only pay the regular delivery shipping fee.
It will be bundled with your next autoship shipment. You only pay the regular delivery shipping fee.
Q:
I would like to change the delivery address for my autoship.
A:
Autoship is delivered to your registered address. If you cannot receive at your registered address, please change the delivery address through "AS (Product/Delivery/Payment) Change" before the deadline.
Address changes after shipment cannot be accepted. Please contact the delivery company yourself to arrange forwarding. Forwarding costs will be at your own expense.
Address changes after shipment cannot be accepted. Please contact the delivery company yourself to arrange forwarding. Forwarding costs will be at your own expense.
Q:
I have surplus products. Can I switch to bi-monthly delivery?
A:
Yes, this is possible. Please contact us.
However, no bonus will be generated for the skipped month. Also, World Member rights will be lost. *Effective from December 2020.
However, no bonus will be generated for the skipped month. Also, World Member rights will be lost. *Effective from December 2020.
Q:
Can autoship orders going to the same address be combined into one box?
A:
This is not possible. Even for family members, each is registered as an independent individual business owner. Receiving one box per unit is a condition for bonus eligibility.
【Others】
Q:
Can I earn bonuses with autoship alone?
A:
Autoship is a prerequisite for receiving bonuses.
Please refer to the latest regulations for bonus conditions. You can check them from "Latest Member Agreement" in the member menu.
Please refer to the latest regulations for bonus conditions. You can check them from "Latest Member Agreement" in the member menu.
Q:
I want to register as a retail customer
A:
We do not accept applications as retail customers. Please purchase from Rakuten Ichiba or Amazon.
How to Resolve Payment Errors & Account Issues
A payment error indicates that the payment could not be processed for some reason (expired card, payment limit reached, etc.).
☞ Please contact your card company first to find out the reason and resolve the error.
*Account issues may be due to insufficient funds, account closure, etc.
- 1. Click "Details here" displayed in "INFORMATION Your Notifications"
- 2. Click the red button on "Payment Method Change / Re-payment Request"
- 3. Check your preferred payment method: Cash on Delivery or Credit Card
→ For cash on delivery, click the "Confirm" red button, then verify the content on the re-payment confirmation page
and click the "Finalize" red button.→ For customers wishing to re-process using an already registered credit card, check the registered card, select the card you want to use, and click the "Confirm" red button. Then follow the same steps as cash on delivery.→ For a new card, check the credit option to display the card information form.
Enter your card information, verify it carefully, and click the "Confirm" red button. Then follow the same steps as cash on delivery.☞ If you changed to a new credit card, please also update your payment method from "AS (Product/Delivery/Payment) Change" in the member menu.
How to Register at Start
To purchase Ecoro International products and conduct business activities, business member registration is required. To register as a business member, you need an introduction from an existing member (agent).
Before registering, please listen carefully to the agent's explanation of our program and fully understand the contents of the summary document before registering.
- Japan Member Registration: Register with 10,000 to less than 110,000 points
- World Member Registration: Register with 110,000 points or more by selecting either Course A or Course B.
- When registering, MC must select Autoship (Regular Delivery).
About Regular Delivery
To eliminate the hassle of ordering products every month, we have introduced Autoship (Regular Delivery), which automatically ships selected products on a regular monthly basis. Changes, starts, and suspensions are accepted until the last day of the previous month. Please submit the designated form, and all changes will be accepted from the account holder only. If not received within 8 days of shipment or within the month, it will be considered a cancellation and the product will be returned.
What is Non-Regular Order
In addition to regular delivery, you can place orders anytime. Orders can be placed through the website, FAX, or phone.
TEL: 0285-81-1221 (Reception: [Mon-Fri] (excluding holidays): 9:00-21:00)
FAX: 0285-81-1224 (Reception: 24 hours)
Website: 24-hour ordering available after login
